Features
Simple, Effective and Affordable Remote Support
Provide efficient remote support to your customers using our feature packed application.
Web browser access
Make remote connections with your customers from within your web browser by logging in to Zoho Assist page, initiating a session and sending a session link online, all with simple clicks. The entire remote support session can be handled from within your respective web browsers. This means you can service any layman with a PC and just the most basic skills to use a web browser.
Easy connection options
Initiate a connection with your customers from the remote support webpage, by using one of the 3 simple options:
1) Email invitation – customers click on a link sent through email,
2) Web page initiation – customers enter the session-id provided by you during an on-going conversation, or
3) Session link – customers click on the session link URL sent to them by IM/chat.
Industry standard security
The transmissions and exchange of data during a session take place over industry standard Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption protocols. In simple words, your sessions are extremely safe and secure from any attackers wanting to eavesdrop on your interactions or tamper with the data being shared. Since the connections are completed only upon the customers granting permission, their satisfaction is guaranteed.
Firewall/Proxy transparency
Irrespective of the internet protection configuration – firewalls, proxies or NAT - at your customer’s end, Zoho remote desktop application sees through the setup and makes the connection process a breeze. This ease does not come at the cost of reduced security; it is just because of effective design. You avoid hindrances of having to communicate with your clients about network issues unfamiliar them.
Instant messaging
Communicate live all through your remote connection session by activating the instant text messaging chat panel from your remote support user interface. This way you do not have to resort to other external messaging services in assisting your client.
Built-in file transfer
Exchange files of various types (image, docs, spreadsheets etc.) on-the-go with your customers with the built-in file transfer panel that can be activated from the user interface. The simple 2-pane approach of listing contents of the two computers side-by-side, separated by to and fro arrows, makes file transfer counter intuitive for clients with even the least computer experience.
Remote PC Diagnostics
View the details of all events, processes, drivers, applications and services using the diagnostics tool in the UI. This is especially useful for advanced IT support personnel, to perform actions of a technical nature on the remote PC system.
Embed remote support widget
With the Embed remote support widget, you can have your clients join a support session from your own web site instead of directing them to the standard Zoho Assist join session page. This makes it more easy, safe and comfortable from your customers' perspective with focus of attention and branding on your service.
Group support sessions
Invite more technicians, while you are in the session if necessary. Once they join the session, they will also be able to view/control the customer's desktop. Additionally, the control can be switched between technicians, enabling your support personnel to work as a team.
Windows, Mac, Linux support
Zoho Assist works with computer systems running Windows, Mac or Linux operating systems. Remote connections can be made with any combination of operating systems running on the PCs at remote ends (Windows-Mac, Mac-Linux, Linux-Windows etc.). You do not have to tweak with any settings to connect to a desktop running on a different OS.
Browser compatibility
Zoho remote desktop application is compatible with all popular browsers namely, Internet Explorer (IE 6.0+), Firefox (FF 2.0+) and Safari / Chrome (with Java plug-in). You have the flexibility to perform your actions from the browser you are most comfortable with; Do not be forced to work with one you loathe.
Desktop plug-in
You can opt to use the Desktop plug-in (for Windows and Mac), to initiate and conduct your support sessions faster. Additionally you can resume a previous session with just a click on the respective session-id; no need to depend on the browser to login/create support sessions, if you are a frequent user.