File transfer

To be able to share data during a remote support session is of high significance. Over the span of a remote support session, the support personnel working on a remote PC may have to install a patch, software update or a small diagnostic program, send and receive documents, spreadsheets, images, logs from customers and so on, thus continuously exchanging data. Zoho Assist’s built-in 2-pane file transfer interface aptly complies with this data transfer requirement. Your support staff need not have to fiddle around with other 3rd party file transfer programs.

Activated by clicking on the file transfer button control on the user interface, the file transfer panel displays 2 panes, one corresponding to the local computer and the other to the remote computer. The 2 panes are separated by to and fro arrow controls that are used to move files between ends. All you do is navigate to source file location on one end, destination location on the other, select the file to be transferred and click on the appropriate arrow control to start transfer. Security is maximum since all transmissions are through SSL/128-bit AES encryption standards.

There are no catches in terms of the size limits or file types. You can transfer files of any type and any size. There are no restrictions on the number of files you can transfer and all transfers are firewall/proxy transparent. Overall, absolutely no barriers to data exchange. Zoho Assist provides a medium that is complete for your customers to collaborate with you. It makes remote troubleshooting a pleasant experience for your clients and your support staff.

Key advantages of Built-in file transfer:

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