Remote PC Diagnostics

Technically involved computer issues are hard to solve without access to more in-depth software/hardware information. When providing remote support to users experiencing such technical difficulties, it is a necessity for support personnel to have tools to perform extra diagnostic activities. In realization of this fact, Zoho Assist comes equipped with a Diagnostics facility that provides comprehensive details of the remote computer during a remote support session. It enables a support technician or controller of the remote system to perform remote PC support without making it a hassle. It helps save a lot of time that would be lost if a support personnel has to travel to a customer located far away and tweak his/her system in person.

Typically, it is a very tedious process when performing a support task on a system wherein, you are required to frequently open the Task Manager and diagnostic programs in Adminitrative Tools to analyze running applications and processes. Our remote application prevents this situation by providing the prime diagnostics information in a single tabbed interface called ‘Remote PC Diagnostics’ launched with a click on the ‘Diagnostics’ button. It contains seven tabs:

This helps the controller of the remote system to gain more insight about a problem. For example a technician can:

All this information is made available without bothering the remote user, exclusively viewable at the controller’s end. This way your clients need not have to watch you open utilities showing stuff that appears cryptic and unfamiliar to them, making it an uncomfortable experience. It drastically reduces resolution time in solving the problem, with the prime diagnostic details aggregated in one place. Get Zoho Assist, support your clients effectively and have them impressed with your rapid service.