Zoho Support - Features
-
Ticket Management
Zoho Support allows you to easily manage the ever-increasing volume of support requests. Customize your support request page and fields according to your needs for the best possible experience.
-
Knowledge Base
The knowledge base allows you to create a repository of support articles with powerful, fast search so you can start supporting your customers before they contact you. You can classify each support article as public for customers to see, or keep them private, so that only support agent can view it.
-
Contracts & SLAs
Zoho Support takes into account your specific operational hours and the customer support plans you've agreed to - and when a new request is created, it takes that into account to set an appropriate resolution time. If you miss your parameters, Zoho Support will escalates the ticket. And what's worse than missing a ticket? Missing a entire contract! Zoho Support will notify you when it's time to renew a customer's support contract.
-
Accounts & Contacts
With Zoho Support, you can have your entire Accounts & Contacts information online, available anytime from whatever office your support agents might be at. With custom fields and custom screens you can easily customize Zoho Support to address the unique needs of your organization.
-
Reports and Dashboard
Improve your performance and make better, informed decisions with Zoho Support's standard and customized reports. Focus on what really matters while keeping the executive management suite happy with dashboard and graphs that will highlight how much the support team's performance has improved.
-
Alerts & Notification
With Zoho Support you can set alerts to keep your support reps in focus and continuously reminded about special requests and tasks by web, e-mail or SMS.
-
Product Catalog
Track and manage your entire product catalog online. You can keep details such as names, categories, prices and warranty periods, so that all this information will be easily available for your support reps during a customer call.
-
Security
With Zoho Support you can easily control who-has-access-to-what. Define profiles, roles, data sharing, groups and even field-level security to ensure that your customer and proprietary information is safe.
-
Customer Support Portal
Easily decrease your center's workload as incoming requests reduces when customers resolves their issues through web portal instead of contacting the support center.
-
Workflow
Keep everything running smoothly - and automatically! - with workflow rules that can auto-assign requests, send notifications and modify information depending on a wide range of criteria.
-
Customization
Customization in Zoho Support provides you an endless option to modernize your product as per your requisite. You can change the product effortlessly without the need to create complex programs or scripts. There is no requirement for any training to configure Zoho support.
Great Customer Support Starts Here
Sign Up & Get StartedIt just takes a minute. No credit card required.
