Accurately calculates the SLA based on the specified operational hours and the various customer support plans. Enables to invariably set the resolution time for all the incoming requests. Escalates the cases or trouble tickets overriding the SLA to any of the four different organizational levels. Promptly notifies you to renew the contract on time with customer and much more.
Key Features
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Set Resolution Time
Enables you to set resolution time for the incoming requests. Promptly notifies you to complete the request if it is not resolved on time. Always maintain your service level agreement with the set resolution time.
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Business Hours & Support Plans
Accurately calculates the Service Level Agreement based on the exact working hours of your organization for a week and the holidays list. Also, specify the various customer support plans for effective billing purpose.
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Escalate
Escalate even for a single request if it is not answered within the resolution time. Escalate to any of the four levels of hierarchy. Easily maintain SLA compliance through this effective escalation.
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