• Zoho Support Features
• Ticket Management
• Knowledge Base
• Customer Support Portal
• Contracts & SLAs
• Accounts & Contacts
• Reports & Dashboards
• Alerts & Notifications
• Products Catalog
• Security
• Workflow
• Customization

Zoho Support web based helpdesk, allows you to easily manage the incoming requests of huge traffic. Customize your entire request page layout and fields as per requirement for best possible experience. Enable your agents to have proper communication through "comments" in agent-assisted channels for interaction best practices.

Key Features

• Capture Webforms
• Manage Requests
• Interaction best practice
• Handle Traffic
• Avoid Spam Mails
• Refer Knowledgebase
• Effective Billing
• Schedule Notification
• Customize

1. 

   Capture Webforms

   Automatically convert the queries submitted by customers through web forms into Requests. Easily assign these requests for prompt reply that encourages customer usage of web portals.

2. 

   Manage Requests

   Easily track, sort and view the requests as per your requisite. Provides the choice of creating your own different views based on your need and suitability.

3. 

   Interaction best practice

   Effectively manage the internal communication through agents assisted channels "comments". Provide clear instruction to other agents that help in serving the customers better.

4. 

   Avoid Spam Mails

   Completely filter the spam mails from reaching your Requests inbox. Avoid the cumbersome process of deleting every spam mails from inbox and save your valuable time.

5. 

   Handle Traffic

   Handle huge traffic and receive any number of mails into your inbox. Zoho support online helpdesk enables you to receive mails, 24 hours a day without any dropouts from both webforms and e-mail.

6. 

   Refer Knowledgebase

   Conveniently use our integrated knowledgebase to refer relevant answers using related keywords. Easily insert the sorted answers in to the reply to be sent to customers. Greater improve on resolution time.

7. 

   Effective Billing

   Zoho support online helpdesk precisely calculates the exact wage for your customer support representatives. The billing is based on the number of hours spent and the cost/hr of each customer support agent.

8. 

   Schedule Notification

   Enable notification to promptly alert the concerned team or agents for requests satisfying the criterion of their handling. Increase productivity through these proper alerts.

9. 

   Customize

   Create necessary fields as per your requirement and modify the entire Request Module as per your choice. Create various values for the drop down fields. Customize and work based on your organization requisite.

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Benefits

• Automatic capture of requests from web portal, saves your time in performing the action manually and without any error.
• Maintain effective communication through "Comments" to support the customers.
• Maintains the requests according to Service Level Agreement which in-turn takes the reputation of the company to a higher level.
• Saves your time in discarding the junk mails from the inbox.
• Provides an accurate mechanism for billing, by accounting for the work hours precisely.
• Provides a personal touch as you can customize the module as per your choice.