​Delay in "end" action

You can schedule a delay for the end of a chat. The delay will be unscheduled if the visitor types a message/ sends a message/ agents join the chat/  chat is handed off to the agent. 

The minimum delay that can be set is 30 seconds and the maximum is 10800 seconds(3 hours).

Channel compatibility

     

Output

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Use Case

Copied{
    "action" : "end",
    "replies" : 
    [
		{
			"text":"Ok, I'll be ending this chat anytime soon",
			"delay_config":
			{
				"enabled":true,
				"info_messages":["Ending chat"],
				"type":"all", 
				"time":5
			}
		}
	]
}
//The "time" is given in seconds
//When more than one delay info messages are given. The "type" can be set as "random" or "all" to define the message order